We will be glad to assist you further

Do you have a question regarding the services of the Library at Heldenplatz? Would you like help with searching the catalogue and database? Would you like to have your research performed by experts? We will be glad to assist you further.

Simply come to the information counter during service times (Monday to Friday, 9.00 a.m. to 9.00 p.m.), contact us by telephone (Tel.: +43 1 534 10-444) or send us your written enquiry by » form, » email or post. For short questions we recommend contacting us by » chat or via the messenger-app Signal (Tel.: +43 664 964 41 81 or scan the QR-Code below next to "Contact") 

Free information
Basic information and the answering of simple enquiries that can be handled within 30 minutes (e.g. publisher information, supplementing of bibliographical quotes, brief biographical information, etc.) are free of charge.

Order searches
We are happy to research for you in the wealth of information materials from the unique holdings of the Austrian National Library. We look forward to receiving your enquiry.

Individual advice
Would you like to do your own research but are unsure about the right search strategy? We are happy to provide you with support in the course of an individual consultation so that you can make the best use of information sources available.

Costs
For research work lasting longer than 30 minutes, as well as individual consultations, we charge EUR 27.00 per half an hour (regardless of whether the desired information result can be achieved or not).You only incur costs once the free research time has expired and a research order is made. Please note that reproductions are subject to an additional charge.