If you wish to use a work you have found in the catalogues of the Austrian National Library, you must order it so it can be fetched from the stack (exception: free access holdings).
You may place an order either directly in the online catalogues, or else on the premises you can fill out an order form and hand it in at the information desk at the Heldenplatz or in the Department concerned (order forms for works from the Departments we ask you to hand in at the Department itself).
Where and when the ordered material will be ready for you you can find out in the location list (see the right hand column).
How do I place an order?
You have the option of ordering the specified works by completing an order form on-site in the conventional way, or of placing the order online. You can send us your order by clicking the “order” link in the search result list or the full display screen. When ordering periodicals please specify the required volume number. For any additional information please use the comment field provided.
With the exception of items available on the open access shelves, all titles need to be specially ordered.
How do I register myself in the Catalogues?
Type in your ID number (the number of your annual client card) and your personal password. If need be, you can change your password of the annual membership card through the customer log-in at the Ticket-Shop, or you can request a new password if you have forgotten your old one.
If you do not yet have an annual membership card, you can purchase one, or a one-day card, online through the Ticket-Shop. Once the purchase is complete your log-in details for book orders will be forwarded to you.
Delivery of items to the various reading rooms
Client area at the Heldenplatz
- Reading room 1 (book sizes A, B, C; location marker: Neu Mag, Neu Per, Neu Kat)
- Reading room 2 (book size A, B, C; location marker: Neu Mag, Neu Per, Neu Kat)
- Reading room 4 (book sizes D, E, F; location marker: Neu Mag, Neu Per, Neu Sond)
Departments
- Picture Archives and Graphics Department (location marker: Fid, Flu, Por)
- Department of Manuscripts and Rare Books (location marker: Alt, Han)
- Map Department (location marker: Kar)
- Literary Archives (location marker: Lit)
- Department of Music (location marker: Mus)
- Department of Papyri (location marker: Pap)
- Department of Planned Languages (location marker: Esp)
Works not found in the Departments not named above are to be ordered directly from the Department concerned using order forms (in most cases the order is fulfilled immediately or after a short wait).
Where/when is the work prepared for me?
What is a call number (Signatur)?
Every work has a call number. It consists of a number, the size (A,B,C,D,E,F) and the locality marker (e.g., Kar, Flu or Neu Mag, etc.), which informs on where the book ordered can be used (see Locality marker list).
